Privacy policy

Privacy Policy

EclairPlex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our online store and purchase products such as mice, keyboards, and controllers. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This includes:

  • Personal Identification Information: Name, billing and shipping address, email address ([email protected] for inquiries), and payment details (processed securely by third-party payment providers).
  • Order Information: Product selections, quantities, order history, and transaction details.
  • Technical Data: IP address, browser type, device information, and cookies (for analytics and site functionality).

2. How We Use Your Information

Your data is used solely for legitimate business purposes, including:

  • Processing and fulfilling your orders (e.g., shipping, payment confirmation).
  • Communicating with you about order updates, returns, or customer service via [email protected].
  • Improving our website, product offerings, and user experience.
  • Complying with legal obligations and preventing fraud.

We do not use your data for marketing purposes without your explicit consent.

3. Data Storage and Retention

We store your personal data on secure servers located within the European Economic Area (EEA) or other regions with equivalent data protection laws. We retain your information only as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of your account activity plus a reasonable period for legal and tax purposes (e.g., 3 years after your last order). After this period, your data is securely deleted or anonymized.

4. Data Protection Measures

We implement industry-standard security measures to protect your data, including:

  • SSL/TLS encryption for all data transmitted between your browser and our site.
  • Access controls and firewalls to prevent unauthorized access.
  • Regular security audits and vulnerability assessments.
  • Secure payment processing via PCI-DSS compliant third-party providers (we do not store full credit card numbers).

5. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, such as:

  • Shipping carriers (e.g., for delivery addresses).
  • Payment processors (e.g., for transaction handling).
  • IT and analytics providers (e.g., for website maintenance and performance tracking).

These third parties are contractually obligated to protect your data and use it only for the specified purposes.

6. Your Rights

Under applicable privacy laws (including GDPR and CCPA), you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict processing of your data.
  • Request data portability (where technically feasible).
  • Withdraw consent at any time (if processing is based on consent).

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking

Our website uses cookies to enhance functionality and analyze traffic. You can manage cookie preferences through your browser settings. We use:

  • Essential Cookies: Required for site operation (e.g., shopping cart functionality).
  • Analytics Cookies: To understand how visitors use our site (e.g., Google Analytics).

We do not use tracking cookies for advertising purposes.

8. International Transfers

If you are located outside the EEA, your data may be transferred to and processed in countries with different data protection laws. We ensure such transfers are governed by Standard Contractual Clauses or other lawful mechanisms to maintain adequate protection.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to delete the information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website. Your continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Email: [email protected]

We are committed to resolving any issues promptly and transparently.