Refund policy

At EclairPlex, we are committed to ensuring your satisfaction with every purchase of our Mouse, Keyboards, and Controllers. Please review our refund policy below for a clear understanding of your rights and our procedures.

Eligibility for Refunds

You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as received. We reserve the right to refuse refunds for products that show signs of wear, damage, or missing components.

Non-Refundable Items

The following items are not eligible for refunds:

  • Software or digital downloads (e.g., driver codes, activation keys).
  • Gift cards or promotional credits.
  • Items marked as "final sale" or "clearance" at the time of purchase.

How to Initiate a Refund

To start a refund request, please email us at [email protected] with your order number, the product name, and a brief reason for the return. Our team will review your request and provide instructions for returning the item. We recommend using a trackable shipping service, as we are not responsible for lost or damaged return packages.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is defective or incorrect.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including any applicable shipping costs, after verifying the issue.

Exchanges

We do not offer direct exchanges. If you need a different product, please initiate a refund for the original item and place a new order.

Contact Us

For any questions about this refund policy, please email [email protected]. We aim to respond within 24–48 hours on business days.