Shipping policy

Shipping Policy

At EclairPlex, we are committed to delivering your Mouse, Keyboards, and Controllers with efficiency and care. This policy outlines the terms and conditions for shipping all orders placed on our online store.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This method is available for all products and destinations we serve. Please note that no expedited or express shipping options are currently offered.

Shipping Costs

Shipping fees are calculated based on the total weight and dimensions of your order, as well as the delivery address. There are no free shipping promotions or waivers. The exact shipping cost will be displayed at checkout before you complete your purchase.

Processing Time

Orders are processed within 1–2 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive a confirmation email with tracking information once your order ships.

Delivery Time

Standard Shipping typically delivers within 5–10 business days after processing, depending on your location. Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or adverse weather conditions.

Order Tracking

Once your order is shipped, a tracking number will be provided via email to [email protected] (if you have provided your email address). You can use this number to monitor your package's progress through the carrier's website.

Shipping Restrictions

We currently ship to addresses within the regions listed on our website. Some remote areas may experience longer delivery times. We do not ship to P.O. boxes or military APO/FPO addresses. If you have any questions about your shipping address, please contact us at [email protected].

Lost or Damaged Packages

EclairPlex is not responsible for lost or stolen packages after delivery confirmation. If your package arrives damaged, please contact us within 48 hours of delivery at [email protected] with your order number and photos of the damage. We will assist you in filing a claim with the carrier.

Contact Us

For any shipping-related inquiries, please email us at [email protected]. Our team will respond within 24–48 business hours.