Tracking order

Thank you for shopping at EclairPlex. We understand how important it is to know where your order is every step of the way. Below is a clear guide to help you track your Mouse, Keyboard, or Controller purchase from the moment it leaves our warehouse until it arrives at your door.

How to Track Your Order

Once your order has been shipped, you will receive an email from [email protected] containing your tracking number and the carrier name (e.g., DHL, FedEx, USPS, or local postal service). Please follow these simple steps:

  1. Locate your tracking number in the shipping confirmation email. It usually looks like a combination of letters and numbers (e.g., 1Z999AA10123456784).
  2. Visit the carrier’s official website (the one mentioned in your email) and enter your tracking number in the designated field.
  3. Check the status to see real-time updates, including the current location, estimated delivery date, and any delivery attempts.

Using a Third-Party Tracking Tool

If you prefer to track multiple packages from different carriers in one place, we recommend using 17TRACK. It is a reliable, free service that supports over 700 carriers worldwide. Here is how to use it:

  1. Go to 17TRACK.net.
  2. Enter your tracking number in the search box on the homepage.
  3. Click the Track button. The system will automatically detect the carrier and display the latest status of your shipment.
  4. You can also download the 17TRACK app for push notifications on your mobile device.

Other trusted alternatives include PackageRadar and AfterShip, which offer similar features.

What If You Haven’t Received a Tracking Number?

Tracking numbers are typically sent within 24–48 hours after your order is dispatched. If you have not received an email from [email protected] within this timeframe, please check your spam or junk folder. If it is still missing, contact our support team directly at the same email address with your order number, and we will assist you promptly.

Important Notes

  • Tracking information may take up to 24 hours to appear after you receive the tracking number, as carriers need time to scan the package into their system.
  • Delivery times are estimates provided by the carrier and may vary due to customs, weather, or local holidays.
  • For international orders, you can use the same tracking number on both the carrier’s site and 17TRACK to monitor the shipment across borders.

We are committed to ensuring your EclairPlex experience is smooth and worry-free. If you have any further questions about your order, please do not hesitate to reach out to [email protected].